CellHub > FAQ

FAQ

Can I Buy A Refurbished Phone From Your Website On Finance?

Yes you can with our new finance payment option for orders of R2000 and over.

Can I Change The Address On My Order?

When needing to change address, whether it be on your additional payment or original order, please contact us before the item is in the process of being dispatched, you can do this by contacting us via email  customersupport@cellhub.co.za with details of your new address or use our online chat (Mon – Fri 9 am – 4 pm)

What Should I Do If My Item Is Damaged By The Courier?

Please contact us immediately within 3 days so we can try to resolve this issue for you. Please chat with us using our online chat (Mon – Fri 9 am – 4 pm) or email  customersupport@cellhub.co.za. Please make sure you do not throw away any of the packaging as we will need this sent back with the item so we can proceed with the claim.

Do You Deliver To Countries Outside Of RSA?

Yes we do, however, postage costs do apply.

Should I Post My Parcel In The Postbox?

No, doing this may delay the service, we strongly advice you take the parcel to your local Post Office and get a receipt and tracking number.

How Do You Return My Device?

Your device will be returned free of charge and packaged in a specially designed box to ensure your device is protected during the journey. You will also be able to track your order throughout the whole process. Our free delivery policy only applies to mainland SA. Other overseas locations are not cover and may incur additional charges.

I’m Not Happy With My Order, What Can I Do?

Please use our online chat or email  customersupport@cellhub.co.za, so we can discuss this matter further and help you.

Do You Offer A Wholesale Service?

Yes we do, you can read more about our wholesale service here

I’m Not Receiving Any Emails Back

We aim to reply to every email within 24 hours, if for any reason you feel we are not responding to your email, please chat with us using our online chat (Mon – Fri 9 am – 4 pm) or talk to us on live chat, which is usually live throughout the working day. For google email users please ensure that your settings allow emails through from gmail accounts as they may be blocked otherwise. If this continues to be an issue we may ask for an alternative email address. 

Where Are You Based?

Shop12 , The Junction , 212 Monument Road, Glen Marais , Kempton Park , 1619

Are You Open During The Weekend?

No we are not open.

Where Can I Read And Leave Reviews?

You can leave us a review on Facebook or Google

What Areas Do You Cover?

We repair mobile devices and sell refurbished phones, cases and accessories to customers from all over world. We offer free postage to all our RSA customers and very competitive postage rates to all other parts of the world.

What if I want to cancel or return my device for a refund?

If you’d like to return your device for a refund, you can do so within 14 days from the date of receipt in accordance with the  Consumer law. 

It is important to note that when returning your device, you should ensure your device is packaged securel. After we receive your device, it is examined by our returns team who will email you for your refund. Please only contact us on customersupport@cellhub.co.za if you do not receive this email.If you wish to cancel your order before delivery, please contact  customersupprt@cellhub.co.za where our team will get back to you within 24hrs. Once your cancellation request is acknowledged you will be emailed information about your refund. Please only contact us on  customersupport@cellhub.co.za if you do not receive this email.

Do You Have A Wholesale Service For Your Refurbished Phones?

Yes we do, you can read more about our refurbished phone wholesale service here.

Are The Refurbished Devices Tested?

Our trained testers and technicians always test the device before it is dispatched. We test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, Wifi, speakers, signal, front screen, LCD display, power settings and much more, to ensure we don’t miss any faults and provide the best service possible.

Does Your Unlocked Refurbished Phones Work With All Networks From Across The World?

Yes they do, however, if for any reason there is an issue please do get in touch with us using our online chat or email customersupport@cellhub.za.

What Are The Benefits Of Buying A Refurbished Phone?

There are many benefits to buying a refurbished mobile phone to read them all.

Can I Buy A Refurbished Phone Over The Phone?

Not over the phone but please use our online chat between Monday to Friday 9 am to 4 pm.

How Long Will It Take For My Refurbished Phone Order To Get Sent Out?

We usually dispatch refurbished mobile device orders within 7 – 10 working days, however, this may depend on stock levels and other circumstances. If for any reason there is a delay you will be informed by a member of our customer service team.

Can I Come In To Your Store And Look At Your Refurbished Phones?

Yes, of course.

What Cover Do Customers Get When Buying A Refurbished Phone From Cell hub?

Customers get a 14 day money back guarantee and all phones sold come with a warranty, this varies depending on the model.

How Can I Find My Phone Order ID?

This can be found by checking your order confirmation email which was sent to your inbox after you placed the order.

Do Your Refurbished Phones Come With A Warranty?

Yes all refurbished phones sold come with a warranty, this will vary depending on the model, for example our refurbished iPhone come with a 1 year warranty.

I Can’t Find The Confirmation Email For My Order

Please check your spam / junk folders or check all the email addresses you regularly use. If this is still unsuccessful please request an email resend. You can do this using our online chat.

Do You Sell Refurbished Phones?

Yes, we sell a number of different refurbished phones, including refurbished iPhone, refurbished Sony Xperia, refurbished HTC and refurbished Samsung Galaxy, please click here to view them

Do I Have To Pay For The Additional Repair(s)?

No. If you choose to go ahead with the additional repair, once we receive payment, your mobile device will be passed back to our technicians to continue work, if you choose to decline the additional repair, we will stop work and send the mobile device back as it is. If you have any queries about the additional repairs, please do not hesitate to get in touch with us.

I’m A Customer From Outside Of The UK Which Payment Method Should I Use To Pay For My Order?

Please pay by Paypal.

Can I Pay With Credit Card?

Yes of course you can.

Why Do You Ask For Additional Information?

At Cellhub, we have a very intelligent fraud detection system. To protect both ourselves and our customers if any order flags up with fraudulent activity we do ask the customer to provide additional information to validate the order.

I’m Having Problems Checking Out, What Can I Do?

Please use our online chat to make an order or email customersupport@cellhub.co.za for advise.

What Payment Methods Do You Accept?

At Cell hub, we accept all major credit or debit cards.

How Long Is The Warranty On Accessories?

60 Days.

On Refurbished Devices Sold How Long Are The Batteries Covered For?

On all refurbished devices sold by Cell hub, the battery on the device is covered for 3 months under our warranty. 

Are Software Related Repairs Covered By Warranty?

No.

If I Take My Device To A Third Party After It Has Been Repaired By Cell hub Will This Void My Warranty?

Yes the warranty you have with Quick Mobile Fix will become void. 

How Long Is The Warranty On A Battery Related Repair?

Battery related repairs come with 3 months warranty.

What Does The Warranty Cover On Your Refurbished Phones?

The Warranty supplied with the refurbished mobile phones does not cover accidental damage but will cover manufacturing faults.

Is There A Warranty On Your Mobile Device Repairs?

There is a 12 month warranty on most repairs. Please check our Terms and Conditions for further details as some repairs such as liquid damage do not include a warranty.

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